a) Right of withdrawal

In accordance with the applicable regulations, in the event that the User is hiring as a consumer, he / she may withdraw from the contract (except in the cases established by law) and return or freely change the Products delivered at any time within a period of fourteen ( 14) calendar days from the date of delivery (the "Term of Withdrawal").

Once the relevant inspection of the returned Product has been carried out to the effect that the requirements established in section c) below are met and in the event that the User does not decide to make a change, Aniz will reimburse the User for the amount of the Product, except for expenses of shipping that will be borne by the User as included in the following table:


Product Collection by Aniz: FREE

Shipping of the Product by the User: Cost charged to the User.


Collection of the product by Aniz: Cost € 6.00

Shipping of the Product by the User: Cost charged to the User.

After the Term of Withdrawal, no changes or returns of Products will be accepted. Changes will only be accepted for those Products that could have been defective in accordance with the provisions of section b) below.

b) Return or replacement of defective Products

In the event that the User considers that the Product does not conform to the specifications established for said Product, he must contact Aniz immediately through an email to the contact address providing the data of the Product, as well as informing of the defect that it has and of if it opts for the return or replacement for an identical Product.

The User may return the Products, in the place where they were delivered, to a courier that Aniz will send or return the Product by their own means. Once the relevant inspection of the returned Product has been made, Aniz will send, within a reasonable period of time, an e-mail to the User informing him of the return or replacement of the Product (the "Return or Substitution Decision"). In such case, the return or replacement of the Product will be made as soon as possible and, in any case, within fourteen (14) calendar days following the date of sending the Return or Replacement Decision.

In the event that the return or replacement is appropriate, Aniz will reimburse the User in full for the price of the Product, including shipping costs. If the User has opted for the replacement, Aniz will bear all shipping costs.

c) Provisions common to returns

The User must meet the following requirements to make use of the right of withdrawal, as well as to be able to make returns and substitutions of Products:

(1) To organize the collection of the Product, the User must first contact Aniz by sending an email to the contact address;

(2) The User may accredit the exercise of the right of withdrawal in any manner admitted by law, considering himself in any case validly exercised by returning the Product;

(3) The Product must be returned under the same conditions as those received. Aniz will not refund any amount if the Product has suffered any damage, so the User must be careful with the Product while it is in his possession; Shoes can not have been tested on a dirty floor or on the street. We recommend to test them indoors and in a very clean floor to facilitate, if necessary, the acceptance of the return;

(4) The refund will be made in the same means of payment that the User used to pay for the Product.


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